This page is a general template provided for informational purposes and does not constitute legal advice. Before publishing, we recommend having it reviewed by a qualified lawyer familiar with Thailand's Personal Data Protection Act (PDPA) and the data protection laws of the countries your clients reside in.

1. Introduction

MKI Supplies Co., Ltd., trading as Retirement Thailand ("Retirement Thailand," "we," "us," "our"), provides retirement concierge services connecting international retirees with healthcare, housing, visa and lifestyle resources in Thailand. This Privacy Policy explains what personal data we collect through retirementthailand.com (the "Site"), why we collect it, how we use and protect it, and the choices and rights available to you.

By using the Site or submitting information through our forms, you agree to the practices described in this policy. If you do not agree, please do not use the Site or submit your information to us.

2. Information We Collect

We collect information in the following ways:

  • Information you provide directly — such as your name, email address, phone number, country of residence, retirement timeframe, and any details you share when booking a consultation, requesting our retirement guide, or contacting us by email, phone or WhatsApp.
  • Information collected automatically — such as your IP address, browser type, device information, pages visited, and referral source, collected through cookies and similar technologies when you browse the Site.
  • Information from the Budget Calculator and Visa Eligibility Checker — the selections you make in these tools are processed in your browser to generate an estimate and are not stored on our servers unless you separately submit them through a contact form.

We do not knowingly collect sensitive categories of personal data (such as health records or financial account details) through the Site itself; any such information is exchanged securely and directly with you as part of a paid engagement, outside of general web form submissions.

3. How We Use Your Information

We use the information we collect to:

  • Respond to consultation requests and inquiries submitted through our forms
  • Send the retirement guide or other resources you request
  • Provide, personalize and improve our retirement concierge services
  • Communicate with you about your inquiry, including by email, phone or WhatsApp
  • Understand how visitors use the Site so we can improve its content and performance
  • Meet legal, regulatory and accounting obligations in Thailand

We do not sell your personal information to third parties.

4. Cookies & Tracking Technologies

The Site uses cookies and similar technologies to remember your preferences, understand how the Site is used, and support basic functionality. Essential cookies are always on; functional, analytics and marketing cookies only load after you consent. For a full breakdown of every cookie we use, its purpose, provider and retention period, see our Cookie Policy.

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5. How We Share Your Information

We may share your information with:

  • Service providers we engage to operate the Site or deliver our services (for example, email delivery, hosting, or scheduling tools), who are only permitted to use your data to perform those services.
  • Healthcare, housing, legal and visa partners you specifically ask us to connect you with, and only with your knowledge as part of arranging that introduction.
  • Legal or governmental authorities, where required to comply with applicable law, regulation, or a valid legal process.

We do not share your information with third parties for their own independent marketing purposes without your consent.

6. Data Retention

We retain personal data for as long as necessary to respond to your inquiry, provide our services, and meet our legal and accounting obligations under Thai law. When information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.

7. Your Rights

Depending on where you reside, you may have rights under applicable data protection law — including Thailand's Personal Data Protection Act (PDPA) B.E. 2562, and, for clients based in the EU/UK, the General Data Protection Regulation (GDPR) — to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data, subject to legal or contractual retention requirements
  • Object to or restrict certain processing of your data
  • Withdraw consent at any time, where processing is based on consent
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us using the details in Section 12 below.

8. Data Security

We use reasonable administrative, technical and physical safeguards designed to protect your personal data from unauthorized access, loss, misuse or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

As our clients are based around the world and our team operates in Thailand, your information may be processed and stored in Thailand or other jurisdictions with different data protection laws than your home country. Where required, we take steps intended to ensure such transfers are subject to appropriate safeguards.

10. Third-Party Links

The Site may link to third-party websites, including hospitals, insurers, or government resources. We are not responsible for the privacy practices or content of those third-party sites, and encourage you to review their policies directly.

11. Children's Privacy

This Site and our services are intended for adults planning retirement and are not directed at children. We do not knowingly collect personal data from anyone under 18 years of age.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Effective date" at the top of this page indicates when it was last revised. Material changes will be reflected on this page.

Terms of Use

The following terms govern your use of the Site, in addition to the Privacy Policy above.

14. Acceptance of Terms

By accessing or using this Site, you agree to be bound by these Terms of Use. If you do not agree, please discontinue use of the Site.

15. Not Professional Advice

Content on this Site — including articles, guides, the Budget Calculator, and the Visa Eligibility Checker — is provided for general informational purposes only and does not constitute legal, immigration, financial, medical, or tax advice. Visa requirements, healthcare costs and regulations referenced on this Site change over time; always confirm current requirements with a licensed immigration advisor, financial advisor, medical professional, or the relevant Thai government authority before making decisions or relying on this information.

16. No Guarantee of Outcome

While we make reasonable efforts to keep information on the Site accurate and current, we do not guarantee any particular visa approval, healthcare outcome, cost, or other result from using our services or relying on Site content.

17. Intellectual Property

All text, graphics, logos and content on this Site are the property of MKI Supplies Co., Ltd. or its licensors and are protected by applicable intellectual property laws. You may not reproduce, distribute or create derivative works from this content without our prior written consent.

18. Limitation of Liability

To the fullest extent permitted by law, MKI Supplies Co., Ltd. shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or reliance on its content. The Site and its content are provided "as is," without warranties of any kind, express or implied.

19. Governing Law

These Terms of Use are governed by the laws of the Kingdom of Thailand, without regard to conflict of law principles. Any disputes arising from these terms shall be subject to the jurisdiction of the courts of Thailand.

20. Changes to These Terms

We may revise these Terms of Use at any time. Continued use of the Site after changes are posted constitutes acceptance of the revised terms.

Questions about this policy or your data?

Contact Us